Privacy Policy

Pearl Abyss Corp., Pearl Abyss Taiwan Corp., Pearl Abyss H.K. Limited., Pearl Abyss America, Inc., and Pearl Abyss JP Co., Ltd. (Hereinafter referred to as Pearl Abyss) ‘collects, uses and provides personal information based on the member's consent', and 'actively assures the right of members' (the right of self-determination on personal information).


"Privacy Policy" is for users of the Black Desert Global Lab to protect their personal information. Pearl Abyss will collect, use, and process the users’ personal information according to this Privacy Policy. All topics not covered in the privacy policy and disputes will follow relevant laws and regulations of the Republic of China. Additionally, if a dispute arises between the member and the company, the first trial will be held in a court that has jurisdiction in Taipei, Taiwan as long as it does not violate jurisdictional laws.


This Personal Information Processing Policy applies to game services that are provided by Pearl Abyss Global Lab, and the term "Services provided by Pearl Abyss Global Lab" refers to the above scope.



1. Pearl Abyss collects the following personal information from users.


Pearl Abyss collects users’ personal information under the following principles.


1) Pearl Abyss collects the minimum amount of personal information required to provide services.

Pearl Abyss collects personal information as follows. However, this information is based on the time when the user confirmed, and in case of collecting additional personal information of the user, the company will notify of the situation and obtain consent from the user in advance.

The Company collects and uses the following personal information when the user uses the game in the Black Desert Global Lab Service(


1. Items collected at the time of sign-up

- Items required: Login ID (E-MAIL address), name, date of birth


2. Items collected during service use

- the company can selectively collect email address, cell phone number through event entry, fax, phone call, email, a written letter, delivery from partner company, and customer center.


3. Automatically collected items during service use

- Service use records such as IP address, cookies, date of visit, inappropriate use history, and device information may be generated and collected during the service use process.

2) Pearl Abyss does not collect sensitive information.

Pearl Abyss does not collect any sensitive information (race, ideology, principles, political inclination or criminal records, medical information, etc.) that may infringe on the user's human rights in any case, however in case the company collects it inevitably in accordance with the obligations set forth by laws and regulations, the company must obtain prior consent from the users.


3) If the user receives Pearl Abyss service through other platform systems, from which Pearl Abyss can request and obtain personal information you have entered at the time of sign-up after successful login. Using the information, we will provide the service later.



2. For what purpose does Pearl Abyss use personal information?


Pearl Abyss will only use your valuable personal information for the following purposes and will ask for your consent beforehand in case changes are made to the purposes. 


1) It is used to identify the user, confirm the intention to join, or prevent unauthorized and/or inappropriate use. 

2) It is used to provide various services of Pearl Abyss to users and process user inquiries and complaints during the use of the service and to communicate announcements. 

3) It is used to analyze how frequently the user accesses the game and to create statistics of services that are used. This is to provide customized service and to further improve our services. 



3. How long will Pearl Abyss use personal information?


Pearl Abyss only uses the user's personal information in a limited manner from the time you signed up and started to use the service to the time you are provided with the service. If the user requests a withdrawal of the consent to the collection and use of the personal information or requests a deactivation of membership, or if the purpose of collection and use is achieved or the period of use and retention is ended, the personal information of the user will be destroyed without delay. 

※ Attention: After requesting deletion of the membership data, the company assume that the service contract has been suspended. As a result, you will not be able to log in to your account and use related services after the deletion request.


Storing personal information following relevant laws and regulations 

Pearl Abyss is required to store personal information according to relevant laws and regulations. Only relevant personal information will be stored until the purpose of the information expires. 



4. The company may provide personal information to third parties to provide the users with more variety of services as follows

"Providing a third party with personal information" is not an essential part to provide the service, but it is to provide a third party with personal information collected for the purpose of providing various services to users and improving service quality, etc.


Pearl Abyss may provide the user's personal information to third parties for the purposes necessary to use the Services. In this case, the company is obliged to obtain consent from the user in accordance with laws and regulations, and the information will be used only for the limited manner; the purpose of using the personal information, the items of personal information to be provided, and the period of use will be separately disclosed


However, the following situations does not require consent from the users:

1) The information is essential to provide various services promised to users but for which Pearl Abyss find it very difficult to obtain consent due to economic reasons or technical reasons.

2) When the information is necessary for the settlement of fees for service provision

3) When national authorities such as a court etc make enforcements to provide personal information of the users in accordance with laws and regulations.

4) When required by a service provider, consultant, marketing partner, research and related facilities and business partners to manage and provide service to the user,

The following vendor will be provided information 

Vendor Usage
Epic Games S.a.r.l. Analyze service data to detect and prevent hacks and malicious behavior 



5. How does Pearl Abyss dispose of personal information collected from the users?


Pearl Abyss promises to dispose the information of the user without delay after "the purpose of collection and use of personal information" is achieved. 


When the retention period ends, the company will use a technological method to completely erase the information in a way that it cannot be reproduced, and the information printed on paper will be destroyed by shredding or incineration. 



6. Pearl Abyss protect the rights of the users.


Pearl Abyss protects the users' rights as follows: 


1) The user can view and modify his or her personal information registered at any time. In order to view / modify personal information, the user may directly do so through 'Change Member Information' or ‘Email' after going through the identity verification process.

2) At any time, you may withdraw your consent to provide personal information and ask for termination of membership.

3) Pearl Abyss allows members under the age of 20 to have legal representatives. However, the company will assume that a member under the age of 20 has received consent from their legal representatives by the end of the sign-up process.

4) In order to use and provide accurate personal information, user's personal information will not be used or provided until the changes are made completely. In addition, if the information has already been provided to a third party, we will make the third party informed of the changes and reflect them without any delay.



7. Cookie is installed and running and the user can decline it.


1) What is Cookie?

Cookie is a very small text file sent to the user's browser by the server used to run the website and Cookie is stored in your computer.


2) Why does Pearl Abyss use Cookie?

Pearl Abyss uses Cookie to store the settings that user prefers etc, which helps provide even faster web environment and it is used to improve services for the users' convenience. This makes it easier for the users to take advantage of the game service.


Pearl Abyss also analyzes the frequency of visits to various services, the duration of visits, the degree of participation in various events, the number of visits, and so on to understand the tastes and interests of users. Based on this, the company provides services customized to each individual including advertising.


3) If the user wants to decline collection of Cookie?

The user has the option of installing Cookie. As a result, the user can allow all Cookies by setting options in your web browser, or make a check every time Cookie is saved, or refuse to save all Cookies. However, if the user refuses to install Cookies, there may be difficulty in using some services that require cookies which may give less than optimal user experience.


Examples for setting option 

① For Internet Explorer: 

Tools menu at the top of the web browser → Internet Options → Privacy → Set  

② For Chrome: 

Settings menu on the right side of the web browser → advanced settings at the bottom of the screen → Content settings button for privacy → Cookies 



8. We make the following efforts to protect the user's valuable personal information.


Pearl Abyss considers the user's personal information to be sensitive and makes the following efforts in handling your personal information:


1) We encrypt your personal information.

Pearl Abyss transmits personal information of the user using the encrypted communication section and encrypts important information such as passwords etc.


2) We make efforts to protectpersonal information against hacking and computer viruses.

Pearl Abyss installs its system in a controlled area where external access is restricted to prevent your personal information from being leaked or damaged by hacking or computer viruses etc.We have installed a system, that monitors 24 hours a day, to detect and block intruders such as hackers etc. We make continuous efforts to prevent the system from getting infected with the latest malicious code or virus by keeping our anti-virus softwares up to date.We are also constantly researching and applying new hacking / security technologies to our services.


3) We minimize the people who have access to your valuable personal information.

Pearl Abyss minimizes the number of employees handling personal information and reduces the risk of personal information leakage by blocking the use of external Internet services on business PCs. In addition, for the database system that stores personal information and the system that processes personal information, we have established systematic standards for creation and changes of passwords, the right to access, and conducting continuous audits.


4) Employees are regularly educated about the protection of personal information of users. Regular education and campaigns on obligations and security of personal information are conducted for all employees who handle personal information.



9. We process civil complaints related to personal information.


Pearl Abyss answers inquiries and complaints about civil complaints about personal information. Please contact us at any time and we will try to get back to you as soon as possible with a sufficient answer.


- Send inquiries about personal information to:



10. Other additional policies


If there are any additions, deletions or modifications to the above information, Pearl Abyss will explain to the users through homepage announcement. The content changes before and after the amendment will be clearly stated in comparison for the user’s convenience. If you do not declare your non-consent before this Privacy Policy takes effect, the company will assume your implicit consent to the changes.


- Privacy policy enforcement date: August 13, 2020


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